Support and feedback
Questions, problems, feature requests or ideas? Tell us what you want to achieve and how we can improve MAIA.
We welcome your feedback, whether you are just getting started or use MAIA every day. Tell us your goal and what is getting in the way. Small improvements to the application or documentation are welcome too.
How can we help?
Section titled “How can we help?”| Topic | What helps us | Contact |
|---|---|---|
| Product question | What are you trying to do, and where are you stuck? | Ask support |
| Report a problem | Expected and actual behavior, plus steps to reproduce it | Report a problem |
| Feature or improvement | The task, the obstacle and a useful outcome | Share an idea |
| Documentation feedback | The article link and what is missing or unclear | Send docs feedback |
Email us at support@getmaia.ai. These links open your email application; nothing is sent automatically. If no email application is configured, copy the address into your preferred email service.
A helpful problem report
Section titled “A helpful problem report”Include the affected workspace, feature, time with time zone and the steps that lead to the problem. Add your browser and operating system when the issue concerns the interface. A sanitized screenshot or exact error message helps us narrow it down.
Remove passwords, access keys and unnecessary personal or confidential content. Share only information you are permitted to provide for the investigation.
Check these first
Section titled “Check these first”For service disruptions, check the live status overview. For roles or missing access, your workspace admin is often the best first contact. Find product answers in frequently asked questions and rollout guidance in resources.
Feature requests help us understand your needs. Sending one does not establish a delivery commitment or date. Public product plans and shipped changes are described in the roadmap and release notes.