Glossary

API (Application Programming Interface)

Artificial Intelligence

Cloud Computing

Computer Vision

Conversational AI

Digital Assistant

Digital Transformation

Document analysis

First Level Support

GDPR (General Data Protection Regulation)

GPT (Generative Pre-Trained Transformer)

iFrame (Inline Frame)

Internet of Things (IoT)

LLM (Large Language Model)

Machine Learning

Market Analysis

Multi-Factor Authentication (MFA)

Natural Language Processing (NLP)

Neural Networks

OCR (Optical Character Recognition)

Open Source Software

Predictive Analytics

RAG as a Service (RAGaaS)

RAG (Retrieval-Augmented Generation)

Real-time data processing

Software-as-a-Service (SaaS)

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